Super friendly and skilled hair professionals
After having my hair butchered elsewhere, I went to see Brent and was happy with with what he was proposing as a remedy. The day of my subsequent appointment Lara phoned to ask if I could attend earlier and I agreed. When I arrived it was clear she would be cutting my hair and when I asked where Brent was I was told he was away. They could have phoned me beforehand to offer me a reschedule. Lara was clearly in a hurry and rushed through a shampoo (no conditioning), didn't section off my hair to cut it (just three big chomps) a quick blow dry and I was out in less than 25 minutes. The side which was longer before I attended is now shorter and I have one blunt side and one angled side. It looks terrible. If she had somewhere else to be, it would have been better if she called to reschedule rather than rush through a hair cut. Also, if a stylist is away, the customer should have the option to reschedule. I went ahead with Lara as I'd only visited Brent once and thought maybe Lara is a better stylist.I am not going to get into a slanging match, but I was not in a hurry. I had tickets to a show starting at 8pm and was happy to keep my 6.30pm appointment. The offer for an earlier appointment just gave me extra time before the show. I was not the one in a hurry. Case closed.
I have no idea how Rebecca Cooray could ever call Lara rude. She is the nicest person. And she is so talented. I have been going to her for years and have never had anything but excellent experiences. She spends a lot of time colouring my long, and very thick, hair and the results are always fabulous. I have complete strangers asking me where I get my hair done, that's how good she is. The entire team at Bespoke are brilliant. They have cultivated a relaxing and inclusive atmosphere. I highly recommend to anyone. My husband and kids all get their hair done here. The kids love it and look forward to it.
Great team, have enjoyed being a client of Brents for over 10 years!
The worst customer service Ive ever experienced from a hair salon. Was booked in with Brent but got Lara as Brent was unwell. Thats okay, these things happen. Wish theyd given me the opportunity to rebook with Brent who seems like a decent person. Whereas Lara is rude and dismissive. I went to get my greys covered. Got home and they were completely visible. Paid $220 so rang up the salon and Lara said to come back in. I was back within the hour. There was another guy there who came and looked at my hair who I asked, Im not imagining this right? My hair is still grey? He completely agreed and asked Lara what shed done. She told him. He said that what shed done would actually highlight the greys rather than conceal them. A time was agreed upon to return the following weekend so my hair could be fixed. I went in this morning but wasnt there for long. As Lara was consulting with Brent about the best option I sensed her being quite hostile to me, saying over the top of my head, She doesnt want it brassy but she doesnt want her greys to show, in a curt tone. Ive been getting my hair dyed blonde for the last decade and brassy is a definite look that people try to avoid. They were asking me what I wanted. Im not a hairdresser, Im a teacher, so I wasnt completely clear with my communication, only that I want my greys concealed and as natural a blonde as possible. I dont expect the parents whose children I teach to read to understand the reading process. I consider it the hairdressers task to know their trade. Lara continued to be rude in tone and manner so I said to Brent and Lara that I was going to leave it, as I tied my hair in a ponytail, and find another hairdresser because I sensed that Lara was being hostile. She was clearly being cranky. She said with definite tone, Im not being hostile. Its in your head. She left the chair to return to the counter, at which point she said in a raised voice across the salon, Make sure you pay for your coffee before you leave! Brent just looked at me. I said, She is being hostile. Its not in my head. He didnt say anything, so I said. You dont go to a salon to get your greys covered, pay $220 and walk out with grey hair. He just shrugged his shoulders. I left.
Bespoke Hair is an Australian Hair Care based in Hobart, Tasmania. Bespoke Hair is located at 271 Elizabeth St, North Hobart TAS 7000, Australia.
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